About VIL / FAQ


☽ 
ABOUT VIL ☾

Jach ki'imak in wóol in wilikech - (Mayan, pleased to meet you)

VIL predominantly provides 3D modeling services, but also operates an active online store with a consistently growing inventory. Over VIL's 6+ year history, we've been honored to work with numerous businesses and artists from diverse backgrounds and industries. Our 3D models have been used to help create full size face masks, highly accurate accessories for cosplay, unique props for video productions, and of course beautiful custom jewelry. The possibilities are almost infinite with VIL's 3D modeling and 3D printing.

VIL is extremely proud to have all our 3D modeling done by an industry leading artist. VIL’s Ruben "Voorhees" Morales, has over 15 years of professional 3D art experience. Ruben's name can be found credited in a total of 8 different video games titles like Call of Duty and God of War (and is currently working on the next God of War for the Playstaiton 5!). All of VIL’s 3D models are top of the line and produce highly impressive 3D prints. VIL's dedication to quality and accuracy is why word of mouth, and repeat customers, are a significant part of our continued success. 

VIL is owned and operated by husband and wife team, Ruben and Desirae Morales. Started on Friday, February 13th 2014, VIL is a business dedicated to creating amazing 3D models found nowhere else. Through 3D modeling we are making dreams real. 

VIL's CATALOG / ONLINE STORE 

VIL’s catalog is split into 2 parts.
(1) VIL carries some of our prints within our in-house inventory, and
(2) some items need to be 3D printed with our suppler (Shapeways) after an order is placed. Each listing specifies if an item is in stock or if a Shapeways order.
 

(1) Shapeways / 3D Printing Needed ۞
VIL is proud to partner with Shapeways, a business at the forefront of the 3D printing industry. All orders which need 3D printing will be mailed to the customer directly from Shapeways. Any customer service inquiries for an order which was shipped from Shapeways will need to be brought to Shapeways directly. All 3D Printing orders will expect a turnaround time of about 30 days (from order date to delivery date).

Shapeways Returns
All return, and customer service, requests will need to be brought to Shapeways directly; link provided below. Shapeways has their own return policy which is also provided below for your review.

Shapeways' Customer Service Link: https://support.shapeways.com/hc/en-us/requests/new|
Shapeways' Return Policy Link (see "4. Warranty; Disclaimer."): https://www.shapeways.com/terms_and_conditions 

Shapeways Shipping Policy 
Shapeway orders are usually delivered to buyers within about 30 days or less. Please keep in mind this time-frame is because your order is being uniquely 3D printed just for you. All Shapeway orders come from NY, USA. 
Shapeways Shipping Policy may be viewed by following this link:
https://support.shapeways.com/hc/en-us/articles/360006412813-Shipping-time-costs

 

(2) VIL In Stock ۞
All items which are shown to be IN STOCK (not from Shapeways), will be mailed directly from VIL; from Southern California USA. In Stock items provide the shortest turnaround time for our customers. Depending on the customer's address location, customer’s may expect their orders within about 1-5 days for Priority and 1-12 for First Class. Note, weekends and holidays are excluded from mailing times.

VIL In Stock Returns ✵
Refunds, or exchange values, are honored if the return requested within 10 days of delivery date. Returns must be in brand new condition or a corresponding reduction in refund amount, or exchange value, will be applied. ALL returns must be approved first before any actions are taken. Please send a message with the reason for return and VIL will reply with further instruction. All return shipping costs are to be paid by the buyer, unless VIL agrees to cover shipping costs due to an error we made. VIL aims for completely satisfied customers. If VIL ever makes a mistake, we are prepared to rebuild our buyer’s trust and would happily provide a free prepaid return label in this case.

VIL In Stock Shipping Policy 
Orders are typically mailed within 2 days after a cleared payment (excluding weekends and holidays). VIL offers USPS Priority Shipping (preferred and suggested) and First Class (domestic and some international countries). If selecting Priority Mail, all parcels are automatically covered with USPS Insurance (up to $50 dollar value) and will be delivered within 2-3 days after shipping. First Class parcels will take anywhere from about 2-10 days and is not covered with any insurance. VIL will NOT compensate for lost parcels if no insurance is purchased; please be sure to select a secure delivery address. Please note, we've added a separate listing to specially add shipping insurance to your order. This additional insurance payment will completely secure your order in the event it is lost. VIL ships from Southern California, USA.

💀 VIL's CUSTOM ORDERS 💀

VIL's availability for custom orders will vary. Please see our CUSTOM 3D MODELS & 3D PRINTS page for complete details on how this process works and a sample project for reference on what to expect. Note custom orders require ample communication between VIL and a buyer; please be ready to communicate regularly until the project is completed. 


☣ COVID-19 ☣

VIL is a family business and respects all our buyers. We do all we can to ensure a safe and sanitary shipment for orders placed directly with us. Should there be any reason for concern within our business, we will halt all in stock shipments for as long as needed. VIL recommends placing all received parcels into a quarantine before opening (we do not recommend using harsh disinfectants on 3D prints). 
"The scientists found that severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) was detectable in aerosols for up to three hours, up to four hours on copper, up to 24 hours on cardboard and up to two to three days on plastic and stainless steel."
U.S. Department of Health & Human Services
National Institutes of Health
Link: https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces

No matter what you believe, no matter what choices you make -
we're in this together.


❂ VIL wishes everyone a lifetime of health and peace ❂